Privacy Policy

Last updated: January 1, 2026. This policy describes how IP Nova collects, uses, discloses, and safeguards information in connection with our websites, dashboards, APIs, and related services (the “Services”).

IP Nova provides forward proxy infrastructure for business customers who route HTTP, HTTPS, and SOCKS5 traffic through our networks for purposes such as web scraping, ad verification, fraud prevention, and application testing—subject to acceptable use and applicable law. Because our customers operate at enterprise scale, we write this policy for security, legal, and data teams who must map subprocessors, logging categories, retention schedules, and international transfers to their own records of processing activities.

1. Who this policy covers

This Privacy Policy applies to visitors of our marketing websites, registered users of the IP Nova dashboard, API consumers, and business contacts who interact with sales, solutions, and support teams. If you use the Services on behalf of an organization, that organization's agreement with us may also govern certain processing activities, including additional security controls or custom data processing addenda.

2. Categories of information we collect

2.1 Account and authentication data

When you create an account, we collect identifiers such as email address, authentication tokens, organization name where provided, billing identifiers, and profile attributes necessary to operate the Services—including account balance, transaction history, and support ticket content you submit. For certain high-risk SKUs tied to carrier-backed inventory, we may collect additional business verification data as part of commercially reasonable KYC obligations. KYC data is collected for fraud prevention and partner compliance, retained according to documented schedules, and accessed on a least-privilege basis by trained personnel.

2.2 Technical, security, and abuse-prevention logs

We collect server logs, timestamps, source IP addresses as seen by our edge, request metadata necessary to operate proxies (for example, host and path information required to establish tunnels), error diagnostics, rate-limit counters, and signals used to detect abusive traffic patterns. We do not use this section to justify omnibus surveillance: fields are limited to what is needed to secure the platform, bill usage, and investigate incidents. Where customers require minimized logging, enterprise agreements may define stricter retention or redaction—subject to feasibility and law.

2.3 Payment data

Payment processing is performed by third-party payment partners. We do not store full payment card numbers on IP Nova infrastructure when payments are processed by those partners. We may store limited payment metadata required for reconciliation, invoicing, fraud prevention, and audit trails (such as partial identifiers, amounts, currencies, and transaction statuses).

3. How we use information

• Provide, maintain, secure, and improve the Services
• Authenticate users and prevent unauthorized access
• Process transactions, credits, refunds, and support requests
• Detect, investigate, and mitigate abuse that could harm subnet reputation
• Comply with law and enforce our Terms of Service
• Analyze aggregate usage to improve performance and reliability

4. Ethical IP sourcing and data stewardship alignment

Residential and mobile programs depend on ethically sourced partner inventory with informed consent and contractual use restrictions. While this policy primarily addresses customer and visitor personal data, enterprise buyers frequently ask how sourcing practices intersect with privacy commitments. IP Nova maintains documentation that describes consent mechanisms at a high level, partner diligence cadence, and technical controls used to detect violations that could impact data subjects and customers alike. We do not treat sourcing as a marketing footnote; it is part of the trust boundary for the entire network.

5. Sharing and disclosure

We may share information with subprocessors that provide infrastructure, analytics, payment processing, customer communications, and security monitoring, subject to confidentiality and security obligations. We may disclose information if required by law, regulation, legal process, or to protect the rights, property, or safety of IP Nova, our customers, or the public. We do not sell personal information as traditionally defined in U.S. state privacy laws, and we do not monetize customer proxy traffic content for unrelated advertising purposes.

6. International transfers

We may process information in countries other than your country of residence. Where required, we implement appropriate safeguards consistent with applicable law, including contractual clauses and organizational security measures. Global infrastructure is necessary to deliver low-latency HTTP/HTTPS/SOCKS5 routing, but it increases the importance of transparent subprocessors lists and transfer impact assessments for regulated buyers.

7. Retention

We retain information for as long as necessary to provide the Services and fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Retention schedules vary by data category: security logs may be retained longer than transient request diagnostics; marketing contacts may be retained until objection; billing records may be retained for accounting and tax compliance. Enterprise customers may negotiate specific retention caps where technically feasible.

8. Security

IP Nova implements administrative, technical, and organizational measures designed to protect information against unauthorized access, alteration, disclosure, or destruction. Measures include access controls, encryption in transit for sensitive channels, monitoring for anomalous activity, and incident response procedures. No method of transmission over the Internet is completely secure; we encourage customers to enable strong authentication, rotate API keys, and scope credentials per environment.

9. Your rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict certain processing of your personal information, or to object to certain processing. To exercise rights, contact privacy@ipnova.online. We may need to verify your identity before fulfilling requests. Organizations using the Services may have additional internal processes for end-user data routed through proxies; customers remain responsible for lawful bases and notices to their own users where applicable.

10. Children

The Services are not directed to individuals under 16, and we do not knowingly collect personal information from children.

11. Changes

We may update this Privacy Policy from time to time. Material changes will be communicated through the Services or by other appropriate means. Continued use after the effective date constitutes acceptance of the updated policy where permitted by law.

12. Contact

Questions about this Privacy Policy: privacy@ipnova.online